Your personal data will be treated as strictly confidential, and will be shared only
with your (child’s) educational establishment if explicit permission is given.
7. How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary and we only retain
your data for the following purposes and use the following criteria to determine
how long to retain your personal data:
· Names, addresses, telephone numbers and email addresses will be kept for no longer
than 12 months following enquiry / ending of tutoring services;
· Names, addresses, telephone numbers and email addresses will be kept on the waiting
list until a space becomes available OR a request for removal from the waiting list
is received, whichever is sooner;
· Record forms, notes and reports pertaining to diagnostic assessments will be kept
for 6 years after the subject has reached legal age  OR 6 years following the
date of assessment, whichever is longest, as recommended by the Professional Association
of Teachers of Students with Specific Learning Difficulties (Patoss), in case of
any legal claims / complaints.
8. Providing us with your personal data
We require your personal data as it is a requirement necessary to enter into a diagnostic
assessment or tutoring contract.
9. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with
respect to your personal data:
· The right to request a copy of the personal data which we hold about you;
· The right to request that we correct any personal data if it is found to be inaccurate
or out of date;
· The right to request your personal data is erased where it is no longer necessary
to retain such data;
· The right to request that we provide you with your personal data and where possible,
to transmit that data directly to another data controller, (known as the right to
data portability), (where applicable i.e. where the processing is based on consent
or is necessary for the performance of a contract with the data subject and where
the data controller processes the data by automated means);
· The right, where there is a dispute in relation to the accuracy or processing of
your personal data, to request a restriction is placed on further processing;
· The right to object to the processing of personal data, (where applicable i.e.
where processing is based on legitimate interests (or the performance of a task in
the public interest/exercise of official authority); direct marketing and processing
for the purposes of scientific/historical research and statistics).
10. Transfer of Data Abroad
WE DO NOT TRANSFER PERSONAL DATA OUTSIDE THE EEA.
11. Automated Decision Making
WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS.
12. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data
Privacy Notice, then we will provide you with a new notice explaining this new use
prior to commencing the processing and setting out the relevant purposes and processing
page and, where appropriate, notified to you by e-mail. Please check back frequently
14. How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance
contact Helen East on firstname.lastname@example.org or 07722 543528.
If this does not resolve your complaint to your satisfaction, you have the right
to lodge a complaint with the Information Commissioners Office on 03031231113 or
via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.